Welcome to ProEyeExam.com (“Pro Eye Exam”, “we”, “our”, or “us”). By using this website, submitting information, requesting appointments, participating in online consultations, or purchasing products or services through our website, you agree to the following Terms of Use and Privacy Policy.
Last Updated: May 2026
If you do not agree with these terms, please do not use this website.
1. Healthcare Provider Information
ProEyeExam.com is a product of ‘’ Roxanna Optometry ‘’ which provides optometry-related services through Dr. Roxanna Gangi and affiliated clinic locations across Ontario, Canada.
Services may include:
- Eye examinations
- Vision consultations
- Appointment scheduling
- Online consultation services
- Educational information
- Eye care product sales
- Patient communications
2. No Emergency Services
This website, appointment system, email, SMS messaging system, and online consultation services are not intended for medical emergencies.
If you are experiencing a medical emergency, vision loss, severe eye pain, trauma, or urgent symptoms, call 911 or seek immediate medical attention immediately.
3. Website Information Is Not Medical Advice
Information provided on this website is for general informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment.
Use of this website does not create a doctor-patient relationship unless explicitly established through a clinical appointment or consultation and only after the physical consultation/examination is conducted.
4. Appointment Requests
Submitting an appointment request does not guarantee an appointment until confirmed by ProEyeExam.com SMS or email confirmation.
Appointment availability may vary by clinic location, doctor schedule, and service type.
We reserve the right to modify, reschedule, or decline appointment requests where appropriate.
5. Online Consultations
Online consultations are intended for convenience, accessibility, education, discussion, and preliminary guidance only.
Online consultations have limitations compared to in-person examinations. Certain eye conditions and medical concerns cannot be properly evaluated remotely.
During online consultations:
- Diagnosis may not always be possible
- Assessment depends on the accuracy of information provided by the patient
- Image and video quality may affect evaluation
- The doctor may recommend an in-person examination
- Certain conditions may require emergency or immediate in-person care
Information provided during online consultations is based solely on the information, images, videos, medical history, and materials submitted by the patient.
Online consultations are not intended to replace comprehensive eye examinations where clinically required.
Online consultation is considered a ‘’ triage ‘’ which is the process of rapidly assessing, sorting, and prioritizing patients based on the severity of their condition to determine the order of treatment, especially when resources are limited.
6. Collection of Personal Information
We may collect personal information including:
- Name
- Date of birth
- Phone number
- Email address
- Address or postal code
- Insurance or OHIP information
- Appointment details
- Payment information
- Website usage information
7. Collection of Personal Health Information
We may collect personal health information as permitted under Ontario’s Personal Health Information Protection Act (“PHIPA”), including:
- Medical history
- Vision history
- Eye health information
- Medications
- Symptoms
- Consultation notes
- Uploaded images or videos
- Treatment-related information
Information may be collected:
- Through appointment forms
- Through secure intake forms
- During consultations
- Through communications with clinic staff
8. Purpose of Collection
Information may be collected, used, stored, and disclosed for purposes including:
- Appointment scheduling
- Patient identification
- Providing healthcare services
- Clinical documentation
- Communication regarding appointments or services
- Insurance and OHIP processing
- Regulatory and legal obligations
- Internal administrative purposes
- Improving website functionality and patient experience
9. Consent
By submitting information through this website, you consent to the collection, use, storage, and disclosure of your personal information and personal health information as described in this policy.
You acknowledge that electronic communications and online systems have inherent security limitations despite reasonable safeguards.
10. PHIPA Compliance
ProEyeExam.com is committed to protecting personal health information in accordance with Ontario privacy legislation, including PHIPA.
Personal health information is accessible only to authorized healthcare professionals and administrative staff involved in patient care, scheduling, billing, or related clinic operations.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information and personal health information.
We may use secure third-party service providers for:
- Website hosting
- Appointment scheduling
- Online forms
- SMS communications
- Email communications
- Payment processing
- Analytics and website functionality
While we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed completely secure.
12. Electronic Communications
By providing your contact information, you may receive communications related to:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Administrative communications
- Intake forms and follow-up information
Message frequency may vary. Standard message and data rates may apply.
Patients may withdraw communication consent where legally permitted, though certain communications may still be necessary for active appointments or healthcare administration.
SMS and email communications should not be used for emergencies or urgent medical concerns.
13. Cookies & Analytics
This website may use cookies, analytics tools, and related technologies to improve website functionality, performance, advertising, and user experience.
These technologies may collect technical information such as:
- Device type
- Browser information
- IP address
- Website usage behavior
Users may modify browser settings to limit certain cookie functionality.
14. Ecommerce & Product Purchases
ProEyeExam.com may offer products for sale through this website.
Product availability, descriptions, pricing, and specifications may change without notice.
Certain medical, hygienic, prescription, or opened eye care products may not be eligible for return or refund for safety and hygiene reasons.
Unless otherwise stated:
- Unused and unopened products may be eligible for return within the applicable return period
- Refund requests may require proof of purchase
- Shipping timelines are estimates only
We reserve the right to refuse returns that do not comply with our policies.
15. Payments
We may use third-party payment processors for appointment bookings, online consultations, and product purchases.
We do not store full payment card information on our servers unless explicitly stated otherwise.
16. Intellectual Property
All website content, including text, branding, logos, graphics, images, and design elements, are the property of Pro Eye Exam unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without written permission.
17. Third-Party Links
This website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites.
18. Limitation of Liability
To the fullest extent permitted by law, Pro Eye Exam and its affiliates shall not be liable for:
- Website interruptions
- Technical issues
- Delayed communications
- Reliance on website information
- Unauthorized access beyond reasonable control
- Indirect or consequential damages arising from website use
19. Record Retention
Personal information and personal health information may be retained in accordance with applicable healthcare, legal, regulatory, insurance, and professional obligations.
20. Policy Updates
We may update these Terms of Use and Privacy Policy periodically without prior notice.
Updated versions will be posted on this website with a revised effective date.
Continued use of the website constitutes acceptance of updated terms.
21. Contact Information
For questions regarding this policy or privacy practices, please contact:
Pro Eye Exam
Dr. Roxanna Gangi
Email: drroxannagangi@proeyeexam.com